CRM & CLIENT SERVICES
Telecom Nagar, Gachibowli, Hyderabad, Telangana 500032, India
About the Role
Key Responsibilities
1. Client Success & Onboarding
>School Partnerships: Act as the dedicated consultant for school administrators and directors, guiding them through the digital transformation of their uniform procurement.
>Vendor Integration: Assist local uniform vendors in transitioning to our technology-driven commission model, ensuring they are empowered by our ERP and tailoring software.
>Parent Experience: Oversee the B2C journey, ensuring the "brand-first" philosophy is reflected in every interaction and touchpoint.
2. CRM & Automation Management
>WhatsApp Ecosystem: Manage and optimize automated communications using the Meta WhatsApp Business API (via Botbiz.io) to provide real-time order updates and support.
>Data-Driven Insights: Utilize platform data as the "single source of truth" to forecast demand, identify churn risks, and personalize marketing outreach.
>Workflow Optimization: Collaborate on the development of AI and machine learning requirements to further automate client service functions.
3. Brand Advocacy & Feedback Loops
>Maintain a vibrant, modern, and premium brand voice across all service channels, specifically catering to the expectations of Gen Z-influenced households.
>Translate client feedback into actionable insights for the product development team to enhance the SHMYUNIC platform UI/UX.
Qualifications
>Experience: 5+ years in CRM, Client Success, or Account Management, preferably within E-commerce, EdTech, or SaaS.
>Tech Savvy: Proficiency with CRM tools, Wix-hosted ecosystems, and WhatsApp automation platforms. Experience with ERP or tailoring software is a significant plus.
>Strategic Mindset: An MBA or a background in brand strategy is highly preferred. You should understand how client services drive revenue growth.
>Communication: Exceptional verbal and written communication skills with the ability to navigate B2B relationships with school owners and B2C interactions with parents.
>Adaptability: A "founder’s mindset"—ready to pivot strategies as the business scales from a resale model to a commission-based technology platform.
Requirements
Shopmyuniform is seeking a dynamic CRM & Client Services Manager to lead our customer engagement and platform adoption strategy. This is not a traditional support role; we are looking for a brand-conscious professional who can bridge the gap between high-touch relationship management and high-tech automation.
As the primary point of contact for our partner schools, vendors, and parents, you will ensure that the Shopmyuniform platform delivers a seamless, premium e-commerce experience. You will be responsible for managing the end-to-end client lifecycle, from initial onboarding to long-term data-driven retention.